Our Customer Service Representatives are available to assist you Monday through Friday from 9:00am to 5:30pm EST. Email us at support_tw@madelezong.com.

We offer complimentary Ground shipping for all orders over $100 USD, and for all orders under $100 USD, shipping rates will be calculated at checkout. Please place overnight order(s) before 12:00pm EST to assure items arrive the next business day. S&H charges are non-refundable in occurrences where Dr. Loretta has made no error in merchandizing or shipping.

If you'd like to make changes to your order or cancel please submit your request to support_tw@madelezong.com or call us at (877) 768-4050 immediately. We aim to fulfill orders as quickly as possible. We require requests to be submitted within one hour of placing your order so we can do our best to accommodate. All edits and cancellations made after one hour are subject to a $10 handling fee.

After your order has shipped, you will receive a Shipping Confirmation email with tracking information so that you may check the status of the order at your convenience. Please allow approximately 3-5 days for the processing and shipping of all orders. If you have questions about shipping or tracking your order, Customer Service Representatives are available to assist you Monday through Friday from 9:00am to 5:30pm EST at 1-877-768-4050.

Mariecell stands behind its products and will issue a refund or replacement if you are not satisfied with your purchase and notify us within 14 days of receipt of product. Refunds will be issued to the original method of payment. All returns must arrive in the original packaging and are subject to a $10 handling fee. Please visit our returns portal to obtain a Return Authorization (RA) before returning any product. Mariecell will not credit the return of merchandise returned without a return authorization number. Please visit this link to start the return process: Mariecell Returns Portal

Studies show that people of the same age living in more polluted cities have more wrinkles, deeper creases, and more age spots than people of the same age who live in less polluted areas. This shows us that urban environments and living near highly trafficked roads significantly contribute to age spots and wrinkles, making skin protection from the elements even more important.

In cooler weather, be sure to replenish skin with lipid-laden products. I suggest our First Balancing Serum. In warmer weather look for products that control oil levels without drying out skin. For that, I suggest Intensive Care Cream with organic Lilac Stem Cells that regulate sebum production and help with acne breakouts.

Hydroquinone (for skin fading), retinoids (for acne, skin fading, anti-aging), benzoyl peroxide (for acne) are all actives that are best to avoid during pregnancy because they haven't had sufficient testing to prove their safety in pregnancy. Two other ingredients that aren't actives but can affect hormones are phthalates (which have more effect on male hormones but please avoid during pregnancy!) and Parabens (common preservatives that go by many names so anything that ends in "-paraben" should be avoided by all women, pregnant or not, since these may affect your hormonal balance).

Ask your own physician about AHAs since these haven't had extensive testing during pregnancy, but most dermatologists and OBs feel safe recommending them after the first trimester.

1. Sulfates: on ingredient lists these are identified as sodium lauryl sulfate and sodium laureth sulfate. Sulfates can cause acne, and redness. These are very common in cleansers since they create a good amount of foam and many people like the idea of a big foam when cleansing. Alternatives include sodium lauroyl methyl isethionate, or any other foaming or sudsing agents, which are mostly based on sodium and start with the names that seem similar to sulfates but aren't.

2. Artificial Fragrance: often listed as parfum, artificial fragrance is a leading cause of skin allergy (called contact dermatitis), redness and acne. This is common in skincare and makeup since many raw ingredients have a slightly unpleasant scent and these are often used to mask any unpleasant odor. Alternatives include essential oils like chamomile, lavender, citrus, vanilla. These are safe and can be beneficial as an aromatherapy or skin soothing ingredient but need to be present at a low level because if they are present at 5% they can irritate skin as well. The 5% level is overwhelming in the amount of scent created so you don't find levels more than 1 or 1.5% in products.

3. Rubbing Alcohol: listed as ethyl alcohol, isopropyl alcohol, or denatured alcohol, this dries out skin and often makes skin less hydrated but more oily as a compensatory mechanism for the dryness it creates. This is used to keep certain problematic ingredients in solution like Hyaluronic acid. There's really no good alternative to this so just avoid anything that has alcohol.

4. Parabens: are classified as hormone disruptors and they may be associated with an increased risk of breast cancer. Parabens have been the most common preservatives used in skincare and makeup since they are very effective at limiting bacterial and fungal contamination. With new evidence linking parabens to hormone disruption and possible increased risk of breast cancer, look for phenoxyethanol as the preservative that is taking the lead as the safer alternative to parabens.